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Terms and Conditions of membership

OWNERS who register for membership with BMG must also agree to the TERMS & CONDITIONS of use as set out on the bemyguestapartments.com website, which along with those set out herein form the TERMS & CONDITIONS of membership. The term ‘BMG’ or ‘us’ or ‘we’ refers to the owner of the website for BMG Online Lettings Limited, 280a Dickenson Road, Manchester, M13 0YL, registered in England and Wales No.7068601. The term CLIENT/S refers to users of the website. The term 'OWNER/S refers to the property owner, BMG member or agent.


1)	Letting enquiries
i)	All enquiries regarding apartments listed on BMG are processed via the website. OWNER will receive details of the name of the person making the booking, arrival and departure dates, estimated time of arrival, number of guests and any additional enquiries. 
ii)	If an accommodation is listed as ‘available’ on the calendar and a user makes a booking based on this information, the OWNER has a responsibility to confirm this booking within 36 hours of it being made. If OWNER do not confirm bookings which are displayed as ‘available’ dates then BMG will exercise their right to withdraw their listing from the website and terminate membership without any compensation. The same applies to OWNER who are not using the BMG online booking facility but fail to respond to booking enquiries sent via email within 48 hours.
iii)	Once the OWNER has confirmed, the booking is processed, a non-refundable commission is taken by BMG and the booking confirmation and contact details of CLIENT and OWNER are exchanged via email. 
iv)	Once a booking is confirmed through the website then a contract has been entered into between the CLIENT and the accommodation OWNER as per request. 
v)	After booking confirmation the OWNER becomes responsible for all correspondence and arrangements relating to arrival, departure and the exchange of keys etc, between themselves and the CLIENT. 
vi)	BMG acts only as a booking agent and the contract for the apartment and any services provided is between the accommodation OWNER and the CLIENT. BMG can not be held responsible for either party's actions or for any subsequent consequences of those actions. BMG is not to be considered as a party in litigation, nor shall it or any of its employees be required to be a party to any litigation arising directly or indirectly from the booking of accommodation through the site. 

2)	Comments and customer reviews
i)	Each accommodation page provides CLIENTS with the opportunity to leave comments and reviews of the services provided by OWNER. These comments and reviews are checked by BMG to ensure that the veracity of OWNER description, service and reliability is as represented on the BMG website. 
ii)	Should BMG find that OWNER are misrepresenting or failing to adhere to the terms and conditions set out and agreed herein, then BMG will exercise their right to withdraw their listing from the website and terminate membership without any compensation. 

3)	Calendar
i)	Members using a booking calendar must keep it up to date. BMG and its users rely on the reliability of information on the website in order to operate effectively. 
ii)	If information regarding the availability of accommodations is found to be incorrect BMG has the right to suspend or withdraw the listing from the site without any compensation.

4)	CLIENT bookings
i)	All bookings taken through the BMG website will be subject to a 10% commission which is non-refundable.
ii)	When an accommodation that is booked through BMG and confirmed with the OWNER and a deposit taken; if the OWNER fails to provide the accommodation promised, then they will be liable to compensate their CLIENT and/or provide alternative accommodation. It is imperative that website users trust the information on the BMG website. 
iii)	If an OWNER has confirmed a booking and not provided the accommodation that was promised, provided a suitable alternative at their own cost or adequately remunerated their CLIENT, then the OWNER is in breach of the Terms and Conditions of membership agreed and set out herein. Should this result in legal action BMG will fulfil its legal obligations to its Users, CLIENTS and all parties concerned. 

5)	Unavoidable cancellations
i)	BMG understand that sometimes circumstances beyond normal control may occur which may make the accommodation unavailable after the booking has been confirmed and we will make a judgement on individual cases. 
ii)	If it is the case that a cancellation is unavoidable, provided that BMG are informed about it, we will pass the information onto the CLIENT where it is reasonably possible and assist in providing an alternative where possible. However, full responsibility lies with the OWNER for finding appropriate alternative accommodation and covering the entire cost and any supporting actions taken by BMG are discretionary and purely in good faith and not to be assumed as an OWNER right. 
iii)	BMG have no liability with regards to making a refund or offering any compensation for cancellations.

6)	Presentation of accommodation
i)	All accommodation must be fully furnished to a good standard and you should do a list of all the additional amenities and facilities that your accommodation comes with. All accommodations listed on BMG must provide the basic amenities for the number of occupants:– 

a)	Running hot and cold water
b)	Bathroom and/or shower and toilet.
c)	Kitchen and appliances.
d)	Fully functional heating.
e)	A full set of clean bedding and a full set of clean towels (bedding and towels must be changed after each new guest has stayed and enough bedding should be supplied for a change at least once a week – see the section on cleaning)
f)	A full set of clean pots and pans and basic cooking utensils for occupants.
g)	A full set of clean cutlery, crockery and glassware for the full occupancy of the accommodation.
h)	Basic cleaning products are also suggested – you want to encourage the guests to treat your property as their own.

ii)	The requirements listed above are the minimum requirements each accommodation should provide. BMG reserve the right to suspend or withdraw any accommodation listed if it is reported as not providing these basic requirements.

*BMG strongly suggests that no personal photos, documents, valuable items or personal effects should be left in the accommodation, although pictures and ornaments are not a bad idea.

7)	Cleaning
i)	Each user booking an accommodation on the BMG website expects it to be clean and presented to a high standard. All accommodation must be clean and hygienic before a new letting. It is a condition of membership that:
a)	A full set of clean bedding and clean towels are provided for each occupant of the property.
b)	Bedding and towels must be changed after each new guest has stayed, and replaced with clean ones. 
c)	Enough bedding must be supplied for a change at least once a week
ii)	BMG reserve the right to withdraw or suspend an accommodation if it is found to be of a poor standard of cleanliness, hygiene and presentation.

8)	Public liability, accidental damage and theft insurance.
i)	All BMG members are advised that it is their responsibility to ensure they have the correct insurances and legal protection required for short term lettings. It is advised that OWNERs inform their insurers of their intention to let their accommodation and confirm that that they have a sufficient level of public liability and malicious damage cover.

9)	Health and safety requirements.
i)	All accommodation should be safe to use and free from any dangers to guests. All BMG members are advised that it is their responsibility to have all appliances in their accommodation checked and serviced and have an up to date valid gas and electricity safety check certificate.  

10)	Declaration of earnings.
i)	All BMG members based in the U.K. should be aware that it is their responsibility to declare all earnings made from short term lettings of their accommodation to Her Majesty’s Revenue and Customs Service (http://www.hmrc.gov.uk/index.htm)

11)	Fees 
i)	BMG Members pay an annual fee for each apartment listed unless they have listed under a promotional offer.

a)	£100 for a studio or 1 bedroom accommodation
b)	£150 for a 2-3 bedroom accommodation
c)	£250 for 4 or more bedroom accommodation

ii)	Each booking made through BMG is subject to a 12% Booking Fee. This fee is paid directly to BMG as a commission. By becoming a BMG member, listing your accommodation on the BMG website and using the services of BMG, you agree to BMG receiving this commission fee.

iii)	By becoming a member and listing your accommodation with BMG, any rental enquiries made regarding your accommodation via the BMG website must be booked and confirmed through the website under the Terms & Conditions set out herein. Should BMG find that members have been using the service to take bookings without using the website and thereby and bypassing the 10% commission which makes up part of the fees BMG charges as part of membership, BMG will have the right to terminate all listings and membership without compensation. 

12)	Long-term lettings of over 4 weeks.
i)	OWNERS have the opportunity to set a variety of charges for their accommodation based on occupancy and length of stay. BMG will collect enquiries for long-term lettings via the website and contact the OWNER with details of the booking in order to negotiate a reasonable price to offer the CLIENT. Once this price has been negotiated with the OWNER, BMG will pass the information onto the CLIENT. Should the CLIENT wish to go ahead with the booking then BMG will take a 12% commission fee and pass all the details over to the OWNER.

14)	Acceptable Content Policies
i)	BMG wants USERS of the website to be satisfied with the content of the site and will not accept any form of profanity, vulgarity, or comments related to violence, hate, racism or references of a sexual nature. Any such references are not considered acceptable content and may be removed without notice. In the case of disputed content, BMG and its authorised operators will make final judgement as to the appropriateness of the content. 
ii)	OWNERS listings must not contain links to any other websites without prior written authorisation. Links to specific web addresses, web sites, email addresses or phone numbers are not considered acceptable content and may be removed without notice and result in the listing and membership to be suspended without compensation.
iii)	BMG reserves the right to alter, exclude, reject in part or in whole, any information in the vacation rental listing supplied by OWNERS if it is deemed unfit or in contravention of membership Terms & Condition. 
iv)	BMG reserves the right to add relevant keywords to the content of the listings, ensuring the optimization of the site on search engines. 

15)	Spam
i.	BMG does not condone spamming and reserves the right to cancel services to those who violate this policy by engaging in Unsolicited Commercial Emails via the BMG website or by using its information. Additionally, unauthorized use of information used by third parties will be subject to copyright law violations and will be subject to criminal prosecution. 
ii.	BMG endeavours to reduce the volume of SPAM delivered via the BOOKING REQUEST form and enquiries may be monitored, read and filtered by BMG employees prior to delivery to OWNERS. However, despite our filtering efforts, it is possible that some SPAM inquiries will be delivered anyway.
iii.	Rental inquires are delivered via Internet email and are not to be considered entirely private. Internet e-mail delivery is not 100% reliable and BMG cannot be held responsible for undelivered inquiries or for missed income as a result of undelivered inquiries.
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